The only thing I have to add to this thread - I did a bit of research online, saw all of the angry mobs of people (if you think this is bad check out the F series guys with the sync3 stuff and no android auto/carplay) and decided I was gonna play dumb pick on my service adviser a bit... So I asked him how come the ford owner website says it supports those 2 features, and yet the car doesn't and can't find any updates when checking over wifi...
He did pull up a screen where he said they are sometimes able to force an update if one is available but not marked as available for that car.. he did find an update to a version 1.1, but it wasn't the 2.0 that we need. It wasn't clear what exactly 1.1 did, but it wasn't android auto, I know that... It wasn't marked as available for my car though, thought that was interesting.
He did read the part where they said an update will be available later this year and his words exactly were: "well, they're running out of the whole 'this year' part..."