I don't know why they aren't responding to you. They replied to my email immediately and shipped new clamps to me right away.
I will say I'm not sure why I am having issues. It was fine for six months until I put my mountune downpipe on.
I don't know if the mountune downpipe is shorter than stock or other aftermarket downpipes, or if it creates too much heat for the clamp or what. I wouldn't think it would but it could be just a smidge shorter, that would make sense. Unfortunately I don't have a comparison. Also there isn't much pipe off the front of the resonator for the clamp to hold on to.
I still really like the exhaust, I wanted 3" and I love the sound and no drone, otherwise I wouldn't go through the hassle of this.
I would still recommend the exhaust, my case seems rare but that's my life, just be aware you may need to do something more.
In my opinion, Thermal shouldn't even have that clamp there in the first place, it should be one piece from the dp to the resonator. I'm guessing they were trying to save time and money.
I probably could have welded the two together but I like the idea of vband so it will be easy to remove, without having to drop the middle brace and pull it all out. I am planning on an upgraded turbo and it will just be that much easier.
I think I will email thermal again and update them on my issues.