Stuck in a horrible situation and need some help

[Sil3nt611]

Similar to this, the multipoint inspections they advertise when you bring a car in for service at a dealer... My dad used to work for a Ford dealer and he said some guys barely did any kind of inspection and took shortcuts or charged more labor than was done on it for the job it came in for. This is the reason I don't trust dealers and was weary when I had to bring my car in for warranty work...

 

[jeffreylyon]

I'm not suggesting that [MENTION=4823]Koobs[/MENTION] threaten to take legal action. I'm suggesting that [MENTION=4823]Koobs[/MENTION] take legal action if he feels that he is not being treated fairly. [MENTION=4823]Koobs[/MENTION] has already said that he feels that the best that they're going to offer is already on the table. If he finds that unacceptable, there's a very direct and path to push the issue further. Whether the dealer is taking advice of counsel is irrelevant; lawyers spend far more time advising their clients on how to get away with doing as little as possible without going to court than they do preparing for litigation. And that's exactly what the dealer is doing right now - he knows that he's in the wrong or he wouldn't have offer to pay for half of the repair - he admitting to some level of culpability and he wouldn't have if he wasn't trying to just make this go away.

So we have a number of scenarios:
1. A Ford CPO car can be delivered with undeclared repairs which are not covered by the warranty that Ford is so quick to promote.
2. There is fine print in the CPO program which burdens the buyer to ensure that the car is CPO eligible, irrespective of the 172 point checklist that is signed by three dealer reps.
3. Neither of the above is not true and the dealer either misrepresented or was negligent in declaring the car CPO certified

1? Doubtful - what's the point of CPO? 2? Doubtful unless the buyer releases Ford from the statements that they are so proud to make regarding they CPO program. 3? That's where my money is, especially since the dealer is negotiating.

The big guy (dealer, in this case) often does well against the small guy, [MENTION=4823]Koobs[/MENTION], not because they have high-powered lawyers. The big guy wins because people are intimidated by the legal system. Small Claims is designed to level the playing field.

And, once again, I'm not suggesting that [MENTION=4823]Koobs[/MENTION] make any statement that he's not ready to follow through with. But I am, certainly, saying that he doesn't have to accept what the dealer is so charitably willing to do if we feels that he did not get what he paid for.

 

[BRGT350]

Similar to this, the multipoint inspections they advertise when you bring a car in for service at a dealer... My dad used to work for a Ford dealer and he said some guys barely did any kind of inspection and took shortcuts or charged more labor than was done on it for the job it came in for. This is the reason I don't trust dealers and was weary when I had to bring my car in for warranty work...

yep, seen this a few times as well. The inspection is barely an inspection at all. Does it run, stop, radio work, doesn't dump smoke out the back, and has 4 tires? Ok, it is CPO.

 

[Koobs]

Unfortunately this is true and some of us get screwed, but such is life I guess.

 

[JasonHaven]

This is a great example of why I'll never buy used from a dealer.

Hell, ideally I'd never buy new from a dealer. Fuck dealers.

 

[Seijou]

Unfortunately this is true and some of us get screwed, but such is life I guess.

When I had an issue -- I called 800.392.FORD and got someone to help me right away. They filed a claim, and notified the regional customer service manager. I was told I would get a call back in 24 hours. It took a few days, but I did get that phone call. The regional manager told me she had been in contact with the dealer's service manager, so she had already started doing the leg work.

Have you contacted the appropriate people to address the issue? Don't go round and round with the dealership if they won't fix it. Contact the right people.

 

[Sil3nt611]

This is a great example of why I'll never buy used from a dealer.

Hell, ideally I'd never buy new from a dealer. Fuck dealers.

Private used sellers can just as easily hide stuff. And if you find out after the fact on that, a private party used car sale is as-is. With how many people don't take care of their cars anymore I'm pretty weary of any used car. I had a friend that drove around with his check engine light on for 2 years and he said "oh it's just a sensor". If the sensor is indeed pointless, what the heck is the sensor there for if it doesn't do anything? I had to remind him to get his oil changed and he still waited longer. Another friend never checked her fluids and killed her engine because of a lack of coolant I think it was. And then I hear stories of people never changing their oil for 60k miles and lock up their engine. Certainly says something for the resiliency of the engine, but think of maybe a 2 year old car that you may buy with 20k miles on it and they never did any kind of maintenance. I would be on my 4th oil change at 20k. Or stuff like in this thread where they got the body work done at a less than ideal body shop or did it themselves.

I personally did my own research by testing out several different new car dealers and ended up driving an hour and a half to a dealer to pick up my factory ordered car rather than deal with any of the dealers in my area. I bought a new car to avoid anyone else having a chance to screw it up. And being a factory ordered car with 15 miles on it, it had no test drive miles either.

 

[Seijou]

This is a great example of why I'll never buy used from a dealer.

Hell, ideally I'd never buy new from a dealer. Fuck dealers.

This comment comes off rather ignorant. I understand many of us have reasons to love or hate dealers... but not all dealers are created equal. As Silent alluded to, there are pros and cons to buying from a dealer v.s. private party. Do your research and pick the option that best suits YOU.

 

[JasonHaven]

I've literally never had a single good experience with a dealer. They'll lie to you any which way they can to get a sale.

I'd much rather we be able to buy directly from the manufacturer.

And as far as private sales, yes they can be as bad, but they also aren't usually labeled with BS like "CPO" or fluffy warranties that won't be honored.

I know my opinions are only based on my experiences, but my experiences have been shit. Maybe there's good ones out there. I wouldn't know.

(Also, for what it's worth, I really should have said that I'll never buy used again period, but I really wanted to stuff a dealer rant in as well, so that's my bad)

 

[Seijou]

I've literally never had a single good experience with a dealer. They'll lie to you any which way they can to get a sale.

I'd much rather we be able to buy directly from the manufacturer.

And as far as private sales, yes they can be as bad, but they also aren't usually labeled with BS like "CPO" or fluffy warranties that won't be honored.

I know my opinions are only based on my experiences, but my experiences have been shit. Maybe there's good ones out there. I wouldn't know.

You're really, really over-generalizing. Yes, there are good dealers. I drive >40mins to mine. I know several service advisors, the service manager, sales reps, and sales manager by first name basis. Of course there are bad ones. You learn to avoid them. I have 3 or 4 other Ford dealers within a 15min radius but I rather go to the one that I know and trust. If your dealer sucks, don't go back! Definitely advocate that you find a better one...

Thanks to my vehicle being a CPO /w extended warranty, I'm covered bumper-to-bumper up to 75k. And I've definitely used the warranty. In several claims, my warranty has always been honored. Most recently, they took care of the work and paid over $200 for my rental. My point is that not all cases are the same... don't combine them together and say "all dealers are bad" or "all CPOs are bad", etc. The vast majority of people who have POSITIVE experiences don't have a reason to log online to report their experience... you mostly hear the negative experiences and you're training yourself to associate a negative bias.