So.... Who has been the main point of contact at Stratified for most people?
I've been dealing with Aaron through emails after a conversation with Alex and, to be honest, I'm not very enthused with the service.
1.) Purchased flash tune through the web - one day later I received an email from Aaron thanking me for my purchase, stating the tune was attached showing how to log the variables and which ones to log but no tune. I had yet to fill out the form indicating which modifications had been made.
2.) Aaron sends over the link to their website - after I send an email requesting clarification from him / for the link as he wasn't aware he sent the wrong email. as I replied I fill out the form on their website and submit the form.
3.) Receive the tune files from Aaron - email states that the variables I selected had not been changed as requested. Again, I request clarification on the settings. Aaron confirms that the tune is correct, the email wasn't changed to reflect my changes.
4.) Apply tune to the vehicle - I'm sitting in the car and am having trouble with the map selection sequence. I call in and talk to Aaron who picks up the phone - I ask about map switching and he doesn't know how. No big deal, he's typing away (I can hear the keys) to search how to switch the map - in the background I hear someone tell him how and he then forwards the information to me. Perfect, now I can switch maps.
5.) Same conversation as above - I ask about the traction control settings and how to change them. Once again, Aaron doesn't know how they work. I state that after scrolling through the AccessPort, I can't find any settings that are adjustable, it just reads the variables (as I understand it). Aaron puts me on hold stating he's going to check to confirm how the traction control is adjusted. I get cut off. He doesn't call back. That brings us to now. I still don't know how the Stratified traction control is adjusted.
I'm hoping that Aaron is new to the team and is just not yet comfortable in the sales environment - very possible, I was there myself at one point. The other is; there is a poor attention to detail (this concerns me as I don't know who exactly made the tune for my car and it's my engine that's on the line), his product knowledge is lacking (if he's the one sending the emails to me, I'm going to be asking him any questions I have) and his customer service is poor as well (doesn't take the initiative to call the customer back after getting cut off and not providing an answer to the question asked).
I'm normally an angry asshole who has high standards so I try not to get that disappointed when things aren't perfect - that being said, I'm messing with my 'daily driver' and I don't want to fuck around with engine settings. Things can go bad quickly.
Rant over - what say you Stratified?