For anyone that is following this, here is the response that I received from mountune today.
"Hello,
We where able to see that there was a change in the suspension from 13 to 17. The purch/pad that the spring sat in changed and gained about an inch. Which is what was causing the rear to no lower. Did you want to return the springs and get a refunded?"
I guess that's what they're going with.
"Hello,
We where able to see that there was a change in the suspension from 13 to 17. The purch/pad that the spring sat in changed and gained about an inch. Which is what was causing the rear to no lower. Did you want to return the springs and get a refunded?"
I guess that's what they're going with.