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See the JIGSAW post in this same thread for the full story.
Where it all started - 163 miles on the car back in August: https://youtu.be/ttVizRqwyYM
Update, new engine went in after over 3 months of pathetic runaround and zero attempts to fix my car. Seven trips to the dealer (may have been more, I lost count), getting stood up by Ford's Engineer the first time, and then and only then after THEIR engineer finally did come in person to diagnose and approve repair.
Picked it up on January 8th. Got a call from Corporate on the 11th saying how happy they were I had gotten resolution and how they were offering me a "no cost to me 5 year 75k warranty".....please. Glad I waited to return the call, I knew I want to get a few tanks of gas through before releasing judgement. I am almost through first tank....and:
Knocking sound has returned https://www.youtube.com/watch?v=URmEZCQbgkw&feature=youtu.be
Time for Ford to buy this lemon back. Credit to the dealership, they've tried and have done their best to facilitate the process but Ford corporate makes the entire brand pathetic. Talking to Ford's elevated customer service people is like listening to a telemarketer recite the phonebook.
PUT THE CORPORATE SCRIPT DOWN and make this situation right.
Where it all started - 163 miles on the car back in August: https://youtu.be/ttVizRqwyYM
Update, new engine went in after over 3 months of pathetic runaround and zero attempts to fix my car. Seven trips to the dealer (may have been more, I lost count), getting stood up by Ford's Engineer the first time, and then and only then after THEIR engineer finally did come in person to diagnose and approve repair.
Picked it up on January 8th. Got a call from Corporate on the 11th saying how happy they were I had gotten resolution and how they were offering me a "no cost to me 5 year 75k warranty".....please. Glad I waited to return the call, I knew I want to get a few tanks of gas through before releasing judgement. I am almost through first tank....and:
Knocking sound has returned https://www.youtube.com/watch?v=URmEZCQbgkw&feature=youtu.be
Time for Ford to buy this lemon back. Credit to the dealership, they've tried and have done their best to facilitate the process but Ford corporate makes the entire brand pathetic. Talking to Ford's elevated customer service people is like listening to a telemarketer recite the phonebook.
PUT THE CORPORATE SCRIPT DOWN and make this situation right.