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Brought a prospective ST into the Ford dealer to get looked at, some minor fun ensued…

Messages
41
Likes
15
Location
California
#1
Initially the dealership quoted me $330 and it would be done same day but can take about 3-4 hours. Okay, no big deal. Drop off is very easy.

Get a call about 30 minutes later, the quote is now $430. I told him that wasn’t what I was quoted, he changes it to $330 and there isn’t much push back. But that’s annoying. Then he tells me they might need the car overnight. I explain I can’t as I need to bring it back to the dealership I brought it in from and I was also told it would be same day. Again, no pushback and tells me he will make sure they get it done by about 3 pm. Again, not a big deal but still annoying.

Car is done about 3:30 pm. Has some issues, but nothing major. I see the car parked when I arrived so I head out when I’m done and hop in. I think man this car is more best than I remember.

Then about 10 seconds to me being in the car a digitized voice says “Security recording. Recording will continue for 30 seconds.” I think “What the hell did they do to my car… that won’t start?”

I get out to double check I am in the right, old and used black FiST. They didn’t have the license plate # on the paperwork but they do have the VIN. Aaaaaaand they don’t match. 🤦🏻‍♂️

So I just happened to get into a used black FiST that was also at the service department same time as I am picking mine up. So some random person probably has a security recording of me trying to figure out why the car won’t start and what is going on. Lol

I figure out where my car is and as I am walking over I see a woman getting into her red Fiesta. She’s probably mid 50’s. I think, “Nice color, and man it’s clean. Oh, it’s an ST!”

So I stop and ask if she minds if I ask some questions. We chat briefly and I ask her if it’s an 18 or 19, because it is super clean. She tells me it’s actually a 14 and that she works for the state, they gave her a company car and she has another, so she doesn’t use it that often.

I ask “How many miles?” She says, “Oh, only about 3,000.” 😳 I immediately ask. “Are you interested in selling it?” She miles and says, “No, not right now.”

Damn. I tell her if she ever interested here is my number and tell her to have a good day.

Get back to the dealer and bring up the issues, transmission leaking, ac actuator is broken, rotors are glazed, axle fluid is leaking and the fan belt should be replaced due to mileage. They offer to fix it or knock $1,000 off.

I passed. So the hunt continues, but at least it was fun!
 


dhminer

2000 Post Club
Messages
2,374
Likes
2,792
Location
Burlington, NC, USA
#3
Initially the dealership quoted me $330 and it would be done same day but can take about 3-4 hours. Okay, no big deal. Drop off is very easy.

Get a call about 30 minutes later, the quote is now $430. I told him that wasn’t what I was quoted, he changes it to $330 and there isn’t much push back. But that’s annoying. Then he tells me they might need the car overnight. I explain I can’t as I need to bring it back to the dealership I brought it in from and I was also told it would be same day. Again, no pushback and tells me he will make sure they get it done by about 3 pm. Again, not a big deal but still annoying.

Car is done about 3:30 pm. Has some issues, but nothing major. I see the car parked when I arrived so I head out when I’m done and hop in. I think man this car is more best than I remember.

Then about 10 seconds to me being in the car a digitized voice says “Security recording. Recording will continue for 30 seconds.” I think “What the hell did they do to my car… that won’t start?”

I get out to double check I am in the right, old and used black FiST. They didn’t have the license plate # on the paperwork but they do have the VIN. Aaaaaaand they don’t match. 🤦🏻‍♂️

So I just happened to get into a used black FiST that was also at the service department same time as I am picking mine up. So some random person probably has a security recording of me trying to figure out why the car won’t start and what is going on. Lol

I figure out where my car is and as I am walking over I see a woman getting into her red Fiesta. She’s probably mid 50’s. I think, “Nice color, and man it’s clean. Oh, it’s an ST!”

So I stop and ask if she minds if I ask some questions. We chat briefly and I ask her if it’s an 18 or 19, because it is super clean. She tells me it’s actually a 14 and that she works for the state, they gave her a company car and she has another, so she doesn’t use it that often.

I ask “How many miles?” She says, “Oh, only about 3,000.” 😳 I immediately ask. “Are you interested in selling it?” She miles and says, “No, not right now.”

Damn. I tell her if she ever interested here is my number and tell her to have a good day.

Get back to the dealer and bring up the issues, transmission leaking, ac actuator is broken, rotors are glazed, axle fluid is leaking and the fan belt should be replaced due to mileage. They offer to fix it or knock $1,000 off.

I passed. So the hunt continues, but at least it was fun!
Yikes that dealership is either some crooks or morons.
 


OP
S
Messages
41
Likes
15
Location
California
Thread Starter #4
Yeah, unfortunately pretty par for the course here in the states. Which is why most people hate car dealership in the states. They are just full of absolute tomfoolery. I’d use other language but don’t want to get in trouble.

I went to another dealer earlier in the week to test drive an RS, and while it was just a test drive, once they realized I wasn’t salivating at the price and took issue with the curbed rims, rust on the undercarriage and inside the engine bay, and they their lifetime powering warranty (which is actually really nice) didn’t cover the turbo, they immediately changed their attitude with me and were ready to have me leave.

They weren’t rude, but pretty much were like “So what else are you waiting for then?” Aka if you’re not buying jog on.

I’ve only ever worked with one dealership that had changed their tactics and had done away with the dinosaur hard sales tactics approach. I guess it still works for dealers, sadly.
 


dhminer

2000 Post Club
Messages
2,374
Likes
2,792
Location
Burlington, NC, USA
#5
Yeah, unfortunately pretty par for the course here in the states. Which is why most people hate car dealership in the states. They are just full of absolute tomfoolery. I’d use other language but don’t want to get in trouble.

I went to another dealer earlier in the week to test drive an RS, and while it was just a test drive, once they realized I wasn’t salivating at the price and took issue with the curbed rims, rust on the undercarriage and inside the engine bay, and they their lifetime powering warranty (which is actually really nice) didn’t cover the turbo, they immediately changed their attitude with me and were ready to have me leave.

They weren’t rude, but pretty much were like “So what else are you waiting for then?” Aka if you’re not buying jog on.

I’ve only ever worked with one dealership that had changed their tactics and had done away with the dinosaur hard sales tactics approach. I guess it still works for dealers, sadly.
Oh I’m aware, I’m American lol. Every dealership I’ve purchased from, I just tell the salesman straight up I have no desire to talk to them, I know exactly what I’m looking for and I just need the keys to see if this car is it. Had a couple try to give me lip so I started walking away and said ok guess this ain’t the one. They always go get the keys and fuck off.

Just as info, the flag on here is tied to your IP address so VPN use will change your flag. Sometimes I’m British, sometimes Swiss, others I’m Israeli, but I live in NC. Just gotta avoid big brother spying on me as much as possible.
 


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