Went to the service department. I wanted to get a problem with me climate control system addressed while I had it in the shop. There is a TSB out for the exact problem I am having.
Whole trip was a nightmare. He basically called me stupid and told me they don't mess with TSB's unless there is a problem. I told him I know how the process works, I was a diesel tech for a construction equipment dealership. I wouldn't have brought it in if it wasn't having a problem. He then switched modes to again call me stupid and inform me that the Mountune kit (that I provided him the part number and print out from ford performance parts website) was not supported by Ford and I was an idiot. Maybe not the exact words, but same sentiment. Very condescending.
I scheduled the HVAC repair and told him they can handle the warranty work on that, but anything I would like done, that I will be paying for out of my own pocket, isn't anything they need to worry about at this point.