Android Auto- inserted USB device not responding

[brandons1209]

Hey everybody, I have a 2016 with the sync 3. At the beginning of the year, I finally got around to updating the software to include Android auto and Apple carplay. Since that day, my sync 3 system has not been able to recognize Android auto nor I have my phone plugged in to the USB port. The error message that I keep getting is the inserted USB device is not responding. I have done a master reset, as well as a hard reset, and still nothing. I am out of my standard 36000 mile warranty, however I do have an extended warranty that I do believe covers Electronics in the car. I was wondering two things:

1. Can I fix this problem myself? And if so do I need to do anything special with uninstalling or reinstalling the software that's on the sync 3. By this, I mean uninstall and the original update include Android auto and Apple carplay, and reinstall that update.

2. If this cannot be fixed by myself, how do I approach the dealership and tell them exactly what is wrong? I know this seems like a dumb question, but the two dealerships that I called in my local area did not give a clear-cut answer, nor did they have any clue as to what I was talking about.

Being the kind of person I am, I was stupid enough to let this go by for so many months, however it has finally gotten on my last straw. I'll greatly appreciate any and all help with this!

 

[miguel.in.az]

What phone are you trying to run? I used to have a galaxy S6 that would run AA flawlessly, but switched to the essential PH-1 and have had no success.

Also good to see another Volvo convert on here haha my first car was a 760 turbo that I still have to this day!

 

[brandons1209]

What phone are you trying to run? I used to have a galaxy S6 that would run AA flawlessly, but switched to the essential PH-1 and have had no success.

Also good to see another Volvo convert on here haha my first car was a 760 turbo that I still have to this day!

I am currently on a Samsung S6. Even my buddy who has an iphone 7 couldnt get it to work.

And yes sir! I had a 1989 Volvo 740 GL, that was my first car along with the above-mentioned 1984 Volvo 240 GL. Unfortunately I sold my 740 however I'm still in contact with a gentleman who owns it and I offered to buy it back at any time that he no longer wants it LOL. The 760 is somethat i haven't Seen alot of for sale. The only caveat to that and, is I did see a couple 240 diesels, and one 1985 760 turbo diesel, but not many driving around anymore.

 

[Automaton]

I had this same message on my screen when I tried to use a cheap USB cord I bought from a gas station. When I've used better quality cables, I never see the error. Have you tried using a different cable? I'm not sure if it has something to do with how the cable is wired or a chip in-line that doesn't communicate correctly, or perhaps it's not wired for data transfer and is only good for power transfer. It may seem like a long shot, but it could be the same issue.