Ya I unfortunately am learning the hard way. Not happy with this service center and wouldn't have been going with them in the first place had it not been for the free oil changes they offered me. Amazing how the sales side of the dealership can be such a positive experience and the service department be so horrible.
Coming from Volvo's service, this has been a downgrade. Even though my Volvo had one minor failure, when I did bring it in, Volvo went out of it's way to make things as smooth as possible.