As I stated they do not "have" to do it. See below. It is nice that they do have programs like the Customer Satisfaction program. I received $800 dollars from it from when they were not obligated to do so. My personal experience with Ford says the way to deal with it is reasonable conversation not as an adversary.
Quote from our warranty
"Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have."